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PREMIUM
Scam Reimbursement Is Becoming a Cost of Running Instant Payments
finance

Scam Reimbursement Is Becoming a Cost of Running Instant Payments

Mandatory APP scam reimbursement turns fraud into a line in instant-payment unit economics, and the receiving firm now pays half. What it costs, and who.

6 Oct 2026 12 min read
LLM Release Management: How to Ship Prompt and Model Changes Without Breaking Production
ai

LLM Release Management: How to Ship Prompt and Model Changes Without Breaking Production

An LLM feature has four parts that change on their own. Release them as one versioned artifact behind an eval gate. The rules, tables and build order.

5 Oct 2026 12 min read
AI Hallucinations: Why Models Make Things Up, and Which Controls Actually Reduce It
ai

AI Hallucinations: Why Models Make Things Up, and Which Controls Actually Reduce It

Why LLMs hallucinate, the three kinds of AI hallucination, and which controls actually reduce it, ranked by cost and matched to the cost of an error.

5 Oct 2026 13 min read
PREMIUM
Your SaaS Vendor Is Not Protecting Your Data the Way You Think
technology

Your SaaS Vendor Is Not Protecting Your Data the Way You Think

SaaS vendors keep the service up. Keeping your records recoverable is usually your job. The shared-responsibility gap, and how boards should close it.

3 Oct 2026 11 min read
Credit Card Surcharging: When Passing On Card Costs Is Legal, and When It Costs More Than It Saves
finance

Credit Card Surcharging: When Passing On Card Costs Is Legal, and When It Costs More Than It Saves

Credit card surcharge rules differ by network, state and country. When a surcharge is legal, what it does to sales, and cheaper ways to cut card costs.

2 Oct 2026 13 min read
PREMIUM
Instant Settlement Is Quietly Eating the Float Business
finance

Instant Settlement Is Quietly Eating the Float Business

Much of payments profit is interest on money in transit. Instant rails remove the transit, rates swing the yield. How to find float dependence.

1 Oct 2026 12 min read
Passkeys in the Enterprise: What Replacing Passwords Actually Takes
technology

Passkeys in the Enterprise: What Replacing Passwords Actually Takes

Passkeys remove phishable passwords, but enterprise rollout hinges on synced vs device-bound keys and account recovery. A phased plan by user population.

30 Sep 2026 12 min read
PREMIUM
AI Support Deflection Rates Are Measuring the Wrong Thing
ai

AI Support Deflection Rates Are Measuring the Wrong Thing

Deflection counts every chat that never reached a human, including the customer who gave up. What to measure instead, and what to ask vendors.

29 Sep 2026 12 min read
Agent or Workflow: How to Decide What Should Be Autonomous
ai

Agent or Workflow: How to Decide What Should Be Autonomous

Most systems called agents should be workflows with a model call inside. The four shapes, a scoring rubric, and when autonomy is worth what it costs.

28 Sep 2026 14 min read
Document AI: When LLM Extraction Beats OCR Templates, and When It Does Not
ai

Document AI: When LLM Extraction Beats OCR Templates, and When It Does Not

LLM document extraction reads layouts OCR templates cannot, and invents fields it cannot read. When it beats IDP, what it costs, and the controls it needs.

28 Sep 2026 13 min read
newsletter

FinTekCafe Weekly: The Loss Lands Wherever Nobody Wrote It Down

This issue: who pays when an agent acts, who holds the loan, where your prompts live, what KYB really verifies, and why an error budget needs a policy.

26 Sep 2026 3 min read
PREMIUM
Platform Teams Are Being Handed the AI Mandate, and Most Are Not Resourced for It
technology

Platform Teams Are Being Handed the AI Mandate, and Most Are Not Resourced for It

The AI platform mandate lands on the team that owns the gates. It is the second platform consolidation, and the scope has to be renegotiated on the way in.

26 Sep 2026 12 min read
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