Your SaaS Vendor Is Not Protecting Your Data the Way You Think
SaaS vendors keep the service up. Keeping your records recoverable is usually your job. The shared-responsibility gap, and how boards should close it.
AI complexity is rising. Infrastructure costs are compounding. Vendor hype is everywhere.
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SaaS vendors keep the service up. Keeping your records recoverable is usually your job. The shared-responsibility gap, and how boards should close it.
Credit card surcharge rules differ by network, state and country. When a surcharge is legal, what it does to sales, and cheaper ways to cut card costs.
Much of payments profit is interest on money in transit. Instant rails remove the transit, rates swing the yield. How to find float dependence.
Passkeys remove phishable passwords, but enterprise rollout hinges on synced vs device-bound keys and account recovery. A phased plan by user population.
Deflection counts every chat that never reached a human, including the customer who gave up. What to measure instead, and what to ask vendors.
Most systems called agents should be workflows with a model call inside. The four shapes, a scoring rubric, and when autonomy is worth what it costs.
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